How to Cancel Ancestry.com

Cancel method: Website or phone. Follow these 4 steps to cancel your Ancestry.com subscription.

Cancellation Steps

Go to ancestry.com → Account → Membership

Click 'Cancel Membership'

Navigate retention offers

Confirm — or call 1-800-262-3787

Tips & Tricks

DNA results kept even after canceling

Family tree becomes view-only on free tier

Retention offers are aggressive — they offer 50% off

Download/export family tree before canceling

Refund Policy

No refund. Access until period ends.

Hidden Fees

• World Explorer and All Access are different tiers

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