Cancel method: Phone or AT&T store. Follow these 4 steps to cancel your AT&T Wireless subscription.
Cancellation Steps
1
Call 611 from your AT&T phone or 1-800-331-0500
2
Request account cancellation
3
Pay any remaining device installments
4
Port number to new carrier first if keeping number
Tips & Tricks
Port your number to new carrier BEFORE canceling AT&T
Device installment balance becomes due immediately
Get final bill estimate before confirming
Check for BYOD credits that may need to be returned
Refund Policy
Prorated for remaining billing cycle.
Hidden Fees
• Device installment acceleration
• Returned BYOD credits
• Activation fees on new line if you come back
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