Step-by-step process to dispute subscription charges you didn't authorize, including chargebacks, FCBA rights, and when to involve your bank. This guide applies specifically to Uber One / Uber Eats Pass ($9.99/mo) subscribers in Boston, Massachusetts. Massachusetts's Chapter 93A + Auto-Renewal protects you.
Massachusetts's Chapter 93A + Auto-Renewal (Mass. Gen. Laws ch. 93A) gives Boston residents specific protections when dealing with Uber One / Uber Eats Pass:
Penalties: Treble damages under Chapter 93A for willful violations
Applied to Uber One / Uber Eats Pass (Uber app) for Boston residents
Identify the charge source
Find the exact merchant name on your statement. Subscription companies often bill under different names (e.g., 'AMZN Digital' for Amazon Prime). Search the billing descriptor online if unfamiliar.
Contact the company first
Call or email the subscription company and state you are disputing the charge. Get their response in writing. Many will refund rather than face a chargeback, which costs them $20–50 in fees.
File a chargeback with your card issuer
Call the number on the back of your card. Say: 'I want to dispute a recurring charge under the Fair Credit Billing Act. The charge was unauthorized / continued after cancellation.' They are required to investigate.
Submit your evidence
Provide your cancellation confirmation, the unauthorized charge dates, and any communication from the company. The card issuer will request a response from the merchant.
Request merchant blocking
Ask your card issuer to add the merchant to a block list. This prevents future charges from that specific merchant ID, even if they try to re-bill.
Method: Uber app · Difficulty: easy
Uber One / Uber Eats Pass-specific tips
No prorated refunds.
Under Mass. Gen. Laws ch. 93A, Boston residents may be entitled to a full refund if Uber One / Uber Eats Pass didn't properly disclose auto-renewal terms.
SubScrub auto-cites Mass. Gen. Laws ch. 93A for Boston residents