How to Cancel a Phone Plan or Wireless Contract: Amazon Prime Video in Fremont

How to Cancel a Phone Plan or Wireless Contract

Applied to Amazon Prime Video (Amazon website) for Fremont residents

1. 1

   Check your contract for ETF and device balance

   Log into your carrier account and look for: remaining device installment balance, early termination fee (ETF) if applicable, and contract end date. These are the main costs of switching.

2. 2

   Time your cancellation to minimize fees

   Wait until after your billing cycle starts — you pay for the full month regardless. If you have a device installment plan, your final bill will include the remaining device balance.

3. 3

   Port your number before canceling

   If keeping your number, port it to your new carrier FIRST. Porting automatically cancels your old account. Do NOT cancel before porting — you'll lose your number.

4. 4

   Call carrier retention to request cancellation

   Call the carrier's cancellation line (not general support). Say: 'I want to cancel my service.' They will transfer you to retention. Decline any offers if you're decided. Ask for cancellation confirmation number.

5. 5

   Return any leased devices

   If you leased a device (common with newer iPhone plans), you must return it within 30 days or be charged full retail price. Get a return receipt from any carrier store.