The universal playbook for canceling any subscription service — streaming, SaaS, fitness, or otherwise — with legal protections cited. This guide applies specifically to Planet Fitness ($10-$24.99/mo) subscribers in Hartford, Connecticut. Connecticut's CUTPA + Auto-Renewal Protections protects you.
Connecticut's CUTPA + Auto-Renewal Protections (Conn. Gen. Stat. § 42-110b) gives Hartford residents specific protections when dealing with Planet Fitness:
Penalties: CUTPA violations — actual damages, attorney fees, and possible punitive damages
Applied to Planet Fitness (In-person or certified mail) for Hartford residents
Find your billing method
Check whether you subscribed directly (company website), through Apple, Google, or your bank. The billing source determines WHERE you cancel — not the company's app.
Locate the cancellation path
Log into your account → Settings → Billing or Subscription. Under the FTC Click-to-Cancel Rule, cancellation must be as easy as signup.
Document your cancellation
Screenshot the cancellation confirmation screen. Note the date, time, and any confirmation number. This is your legal protection if they keep charging you.
Watch your next billing statement
Check your statement after the next billing date. If you see a charge after cancellation, you have grounds for a chargeback citing the date you canceled.
Block the merchant if needed
If the company charges you again, call your card issuer and request a merchant block. This prevents future charges even without the company's cooperation.
Method: In-person or certified mail · Difficulty: nightmare
Planet Fitness-specific tips
Annual fee is non-refundable. Monthly billing stops after processing.
Under Conn. Gen. Stat. § 42-110b, Hartford residents may be entitled to a full refund if Planet Fitness didn't properly disclose auto-renewal terms.
SubScrub auto-cites Conn. Gen. Stat. § 42-110b for Hartford residents