What the FTC's Click-to-Cancel Rule means for your subscription rights and exactly how to use it when a company won't let you cancel. This guide applies specifically to Wall Street Journal ($4-$39.99/mo) subscribers in Las Vegas, Nevada. Nevada's Auto-Renewal Protections protects you.
Nevada's Auto-Renewal Protections (Nev. Rev. Stat. § 598.0927) gives Las Vegas residents specific protections when dealing with Wall Street Journal:
Penalties: Deceptive trade practice with statutory damages
Applied to Wall Street Journal (Phone only) for Las Vegas residents
Understand what the rule requires
The FTC Click-to-Cancel Rule (16 CFR Part 425, effective 2024) requires: (1) clear disclosure of all terms before signup, (2) cancellation must be as easy as signup, (3) no dark patterns to obstruct cancellation.
Document the violation
Screenshot the cancellation flow. If you signed up with a single click but cancellation requires a phone call or in-person visit, that's a violation. Screenshot the difficult steps as evidence.
Send a written demand citing the Rule
Write to the company: 'Under 16 CFR Part 425 (FTC Click-to-Cancel Rule), you are required to provide a cancellation mechanism as simple as your signup process. I am demanding immediate cancellation and confirming this in writing.'
File an FTC complaint
Go to reportfraud.ftc.gov. Select 'Online Shopping' or 'Subscriptions'. Submit screenshots of the violation. The FTC uses these to build enforcement cases.
File a state AG complaint
Your state Attorney General can act on FTC Rule violations under state consumer protection laws. Many states have dedicated consumer protection units. File a complaint at your state AG's website.
Method: Phone only · Difficulty: hard
Wall Street Journal-specific tips
No refund for current period.
Under Nev. Rev. Stat. § 598.0927, Las Vegas residents may be entitled to a full refund if Wall Street Journal didn't properly disclose auto-renewal terms.
SubScrub auto-cites Nev. Rev. Stat. § 598.0927 for Las Vegas residents