FTC Click-to-Cancel Rule: Your Rights Explained: Uber One / Uber Eats Pass in Los Angeles

What the FTC's Click-to-Cancel Rule means for your subscription rights and exactly how to use it when a company won't let you cancel. This guide applies specifically to Uber One / Uber Eats Pass ($9.99/mo) subscribers in Los Angeles, California. California's Automatic Renewal Law (ARL) protects you.

Your Rights in Los Angeles, CA

California's Automatic Renewal Law (ARL) (Cal. Bus. & Prof. Code § 17600) gives Los Angeles residents specific protections when dealing with Uber One / Uber Eats Pass:

Clear disclosure of auto-renewal terms before purchase
Affirmative consent required
Easy online cancellation required
Full refund if terms not properly disclosed

Penalties: Consumers can recover actual damages plus $1,000 in statutory damages per violation

FTC Click-to-Cancel Rule: Your Rights Explained

Applied to Uber One / Uber Eats Pass (Uber app) for Los Angeles residents

1
Understand what the rule requires
The FTC Click-to-Cancel Rule (16 CFR Part 425, effective 2024) requires: (1) clear disclosure of all terms before signup, (2) cancellation must be as easy as signup, (3) no dark patterns to obstruct cancellation.
2
Document the violation
Screenshot the cancellation flow. If you signed up with a single click but cancellation requires a phone call or in-person visit, that's a violation. Screenshot the difficult steps as evidence.
3
Send a written demand citing the Rule
Write to the company: 'Under 16 CFR Part 425 (FTC Click-to-Cancel Rule), you are required to provide a cancellation mechanism as simple as your signup process. I am demanding immediate cancellation and confirming this in writing.'
4
File an FTC complaint
Go to reportfraud.ftc.gov. Select 'Online Shopping' or 'Subscriptions'. Submit screenshots of the violation. The FTC uses these to build enforcement cases.
5
File a state AG complaint
Your state Attorney General can act on FTC Rule violations under state consumer protection laws. Many states have dedicated consumer protection units. File a complaint at your state AG's website.

Cancel Uber One / Uber Eats Pass Specifically

Method: Uber app · Difficulty: easy

1Open Uber app → Account
2Select 'Uber One'
3Tap 'Manage membership'
4Select 'End membership'

Tips for Los Angeles Residents

The FTC has sued Adobe, Amazon, and Publishers Clearing House for cancellation dark patterns — cite these cases when demanding cancellation
The rule applies to ALL negative-option marketing: subscriptions, free trials, auto-renewals, and continuity plans
Even if your state lacks a specific auto-renewal law, the federal FTC Rule applies in all 50 states
SubScrub's cancellation letters cite 16 CFR Part 425 by name and document the violation for you

Uber One / Uber Eats Pass-specific tips

Covers both Uber rides and Uber Eats
Free trial converts to paid
Annual plan — no partial refund
Check if included with Amex Platinum

Uber One / Uber Eats Pass Refund Policy

No prorated refunds.

Under Cal. Bus. & Prof. Code § 17600, Los Angeles residents may be entitled to a full refund if Uber One / Uber Eats Pass didn't properly disclose auto-renewal terms.

Federal Laws Protecting Los Angeles Residents

FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
EFTA (15 USC § 1693) — protections against unauthorized debit charges

Los Angeles subscriptions Cancel Uber One / Uber Eats Pass in Los Angeles Cancel Uber One / Uber Eats Pass (all cities)FTC Click-to-Cancel Rule: Your Rights Explained — California guide FTC Click-to-Cancel Rule: Your Rights Explained (general)

More Uber One / Uber Eats Pass Guides for Los Angeles

How to Cancel Any Subscription How to Get a Refund After Cancellation How to Dispute an Unauthorized Subscription Charge How to Find All Your Subscriptions How to Cancel a Free Trial Before You Get Charged How to Stop Auto-Renewal on Any Subscription

FTC Click-to-Cancel Rule: Your with SubScrub

SubScrub auto-cites Cal. Bus. & Prof. Code § 17600 for Los Angeles residents