How to recover money after canceling a subscription, including partial-month refunds, post-cancellation charges, and trial-to-paid conversions. This guide applies specifically to Peloton ($12.99-$44/mo) subscribers in New York City, New York. New York's Auto-Renewal Law protects you.
New York's Auto-Renewal Law (N.Y. Gen. Bus. Law § 527) gives New York City residents specific protections when dealing with Peloton:
Penalties: Violations subject to AG enforcement and consumer private action
Applied to Peloton (App settings or website) for New York City residents
Request a refund within 24–72 hours
Contact the company immediately by phone or email. State: 'I canceled on [date] and was charged [amount]. I am requesting a full refund under your refund policy.' Many companies have a grace period.
Cite ROSCA if the trial auto-converted
The Restore Online Shoppers' Confidence Act (15 USC § 8403) requires clear disclosure before a trial converts. If terms weren't clearly disclosed, the charge is legally questionable.
Escalate to a supervisor
If the first agent denies your refund, ask for a supervisor. Supervisors have more discretion. Be polite but firm — state you are prepared to file a chargeback.
File a chargeback if denied
Call your credit card issuer. Say: 'I want to dispute a charge from [company]. I canceled the service and they continued to charge me / the trial terms were not clearly disclosed.' Provide your cancellation documentation.
File an FTC complaint
Go to reportfraud.ftc.gov and report the company. The FTC uses these complaints to prioritize enforcement. Companies with many complaints face investigation.
Method: App settings or website · Difficulty: medium
Peloton-specific tips
No prorated refunds.
Under N.Y. Gen. Bus. Law § 527, New York City residents may be entitled to a full refund if Peloton didn't properly disclose auto-renewal terms.
SubScrub auto-cites N.Y. Gen. Bus. Law § 527 for New York City residents