How to Get a Refund After Cancellation: Orangetheory Fitness in Pasadena

How to recover money after canceling a subscription, including partial-month refunds, post-cancellation charges, and trial-to-paid conversions. This guide applies specifically to Orangetheory Fitness ($69-$199/mo) subscribers in Pasadena, California. California's Automatic Renewal Law (ARL) protects you.

Your Rights in Pasadena, CA

California's Automatic Renewal Law (ARL) (Cal. Bus. & Prof. Code § 17600) gives Pasadena residents specific protections when dealing with Orangetheory Fitness:

Clear disclosure of auto-renewal terms before purchase
Affirmative consent required
Easy online cancellation required
Full refund if terms not properly disclosed

Penalties: Consumers can recover actual damages plus $1,000 in statutory damages per violation

How to Get a Refund After Cancellation

Applied to Orangetheory Fitness (In-person at home studio) for Pasadena residents

1
Request a refund within 24–72 hours
Contact the company immediately by phone or email. State: 'I canceled on [date] and was charged [amount]. I am requesting a full refund under your refund policy.' Many companies have a grace period.
2
Cite ROSCA if the trial auto-converted
The Restore Online Shoppers' Confidence Act (15 USC § 8403) requires clear disclosure before a trial converts. If terms weren't clearly disclosed, the charge is legally questionable.
3
Escalate to a supervisor
If the first agent denies your refund, ask for a supervisor. Supervisors have more discretion. Be polite but firm — state you are prepared to file a chargeback.
4
File a chargeback if denied
Call your credit card issuer. Say: 'I want to dispute a charge from [company]. I canceled the service and they continued to charge me / the trial terms were not clearly disclosed.' Provide your cancellation documentation.
5
File an FTC complaint
Go to reportfraud.ftc.gov and report the company. The FTC uses these complaints to prioritize enforcement. Companies with many complaints face investigation.

Cancel Orangetheory Fitness Specifically

Method: In-person at home studio · Difficulty: hard

1Visit home studio in person
2Request cancellation — 30-day notice required
3May need to fill out cancellation form
4One more billing cycle after notice

Tips for Pasadena Residents

You have 60–120 days from the charge to file a chargeback, depending on your card network
Under ROSCA, companies must get your affirmative consent before converting a free trial — ambiguous checkboxes don't count
If the charge was on a debit card, file a dispute under the Electronic Funds Transfer Act (EFTA)
SubScrub auto-generates refund demand letters citing the applicable laws for your state

Orangetheory Fitness-specific tips

Cannot cancel by phone or email at most locations
30-day notice means you'll pay one more month
If relocating, some studios offer freeze option
Check your state's health club cancellation laws

Orangetheory Fitness Refund Policy

No refunds. 30-day notice period applies.

Under Cal. Bus. & Prof. Code § 17600, Pasadena residents may be entitled to a full refund if Orangetheory Fitness didn't properly disclose auto-renewal terms.

Watch Out For

· Heart rate monitor purchase may be non-refundable

Federal Laws Protecting Pasadena Residents

FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
EFTA (15 USC § 1693) — protections against unauthorized debit charges

Pasadena subscriptions Cancel Orangetheory Fitness in Pasadena Cancel Orangetheory Fitness (all cities)How to Get a Refund After Cancellation — California guide How to Get a Refund After Cancellation (general)

More Orangetheory Fitness Guides for Pasadena

How to Cancel Any Subscription How to Dispute an Unauthorized Subscription Charge How to Find All Your Subscriptions How to Cancel a Free Trial Before You Get Charged How to Stop Auto-Renewal on Any Subscription FTC Click-to-Cancel Rule: Your Rights Explained

Get a Refund After with SubScrub

SubScrub auto-cites Cal. Bus. & Prof. Code § 17600 for Pasadena residents