Legal steps when the cancel button doesn't work or the company makes cancellation impossible.
Screenshot every step of your cancellation attempt. Record phone calls (check your state's consent laws). Save chat transcripts. This is evidence.
Write a formal cancellation letter citing the FTC Click-to-Cancel Rule (16 CFR Part 425). Send via certified mail with return receipt.
If the company charges you after your cancellation request, call your card issuer and request a chargeback. Provide your cancellation documentation.
Go to reportfraud.ftc.gov. The FTC enforces the Click-to-Cancel Rule. Include screenshots of the difficult cancellation process.
Your state Attorney General handles consumer protection complaints. Many have dedicated units for subscription issues.