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4 Steps

How to Get a Refund After a Free Trial Charge

Steps to recover money when a free trial converts to a paid subscription without clear consent.

1

Contact the company within 24 hours

The sooner you act, the better. Call or email and request a full refund. Many companies have a grace period after the first charge.

2

Cite ROSCA

The Restore Online Shoppers' Confidence Act (15 USC § 8403) requires clear disclosure of conversion terms and affirmative consent. If terms weren't clear, the charge is illegal.

3

Request chargeback if denied

If the company refuses, file a chargeback with your credit card company under 'services not as described' or 'unauthorized recurring charge'.

4

Set calendar reminders for future trials

Before signing up for any free trial, set a reminder 2 days before it ends. This prevents future surprise charges.

Tips

Under ROSCA, the company must get your express informed consent BEFORE converting a trial to paid
Apple and Google must refund app subscriptions within specific windows — use reportaproblem.apple.com
Many companies will refund the first charge if you ask within 7 days
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