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States/California/23andMe+
Back to California subscription laws
CAeasy to cancelHealth · $6.99/mo

Cancel 23andMe+ in California

Step-by-step guide to cancel your 23andMe+ subscription, backed by California's Automatic Renewal Law (ARL) and the FTC Click-to-Cancel Rule.

Your Rights in California

California's Automatic Renewal Law (ARL) (Cal. Bus. & Prof. Code § 17600) gives you specific protections when canceling 23andMe+:

  • Clear disclosure of auto-renewal terms before purchase
  • Affirmative consent required
  • Easy online cancellation required
  • Full refund if terms not properly disclosed

Penalties for 23andMe+: Consumers can recover actual damages plus $1,000 in statutory damages per violation

How to Cancel 23andMe+

Method: Website

  1. 1Go to 23andme.com → Account Settings
  2. 2Click 'Manage Subscription'
  3. 3Select 'Cancel'
  4. 4Confirm

Tips for Canceling 23andMe+ in California

  • Basic DNA results kept without subscription
  • Health reports require active Plus membership
  • Ancestry composition free forever
  • Annual plan non-refundable

In California: If 23andMe+ makes cancellation harder than signup, they may be violating Cal. Bus. & Prof. Code § 17600. Document everything and consider filing a complaint with the California Attorney General.

Refund Policy

No refund.

Under Cal. Bus. & Prof. Code § 17600, you may be entitled to a full refund if 23andMe+ didn't properly disclose auto-renewal terms at signup.

Federal Laws Protecting You

These federal laws apply to 23andMe+ in every state, including California:

  • FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
  • ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
  • Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
  • EFTA (15 USC § 1693) — protections against unauthorized debit charges
All California subscription lawsCancel 23andMe+ (all states)
Cancel 23andMe+ Now

SubScrub auto-cites Cal. Bus. & Prof. Code § 17600 + sends legally-backed cancellation demands