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States/California/BetterHelp
Back to California subscription laws
CAmedium to cancelHealth · $60-$90/week/mo

Cancel BetterHelp in California

Step-by-step guide to cancel your BetterHelp subscription, backed by California's Automatic Renewal Law (ARL) and the FTC Click-to-Cancel Rule.

Your Rights in California

California's Automatic Renewal Law (ARL) (Cal. Bus. & Prof. Code § 17600) gives you specific protections when canceling BetterHelp:

  • Clear disclosure of auto-renewal terms before purchase
  • Affirmative consent required
  • Easy online cancellation required
  • Full refund if terms not properly disclosed

Penalties for BetterHelp: Consumers can recover actual damages plus $1,000 in statutory damages per violation

How to Cancel BetterHelp

Method: Website

  1. 1Go to betterhelp.com → Settings → Payment
  2. 2Click 'Cancel membership'
  3. 3Select reason for leaving
  4. 4Confirm cancellation

Tips for Canceling BetterHelp in California

  • Billed weekly or monthly depending on plan
  • Can switch therapists before canceling
  • Financial aid available for lower rates
  • Session notes may become inaccessible

In California: If BetterHelp makes cancellation harder than signup, they may be violating Cal. Bus. & Prof. Code § 17600. Document everything and consider filing a complaint with the California Attorney General.

Refund Policy

No refund for completed billing periods.

Under Cal. Bus. & Prof. Code § 17600, you may be entitled to a full refund if BetterHelp didn't properly disclose auto-renewal terms at signup.

Federal Laws Protecting You

These federal laws apply to BetterHelp in every state, including California:

  • FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
  • ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
  • Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
  • EFTA (15 USC § 1693) — protections against unauthorized debit charges
All California subscription lawsCancel BetterHelp (all states)
Cancel BetterHelp Now

SubScrub auto-cites Cal. Bus. & Prof. Code § 17600 + sends legally-backed cancellation demands