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States/California/Zoom Pro/Business
Back to California subscription laws
CAeasy to cancelSoftware · $13.33-$21.99/mo

Cancel Zoom Pro/Business in California

Step-by-step guide to cancel your Zoom Pro/Business subscription, backed by California's Automatic Renewal Law (ARL) and the FTC Click-to-Cancel Rule.

Your Rights in California

California's Automatic Renewal Law (ARL) (Cal. Bus. & Prof. Code § 17600) gives you specific protections when canceling Zoom Pro/Business:

  • Clear disclosure of auto-renewal terms before purchase
  • Affirmative consent required
  • Easy online cancellation required
  • Full refund if terms not properly disclosed

Penalties for Zoom Pro/Business: Consumers can recover actual damages plus $1,000 in statutory damages per violation

How to Cancel Zoom Pro/Business

Method: Zoom website

  1. 1Go to zoom.us → Account Management
  2. 2Click 'Billing'
  3. 3Select 'Cancel Plan'
  4. 4Confirm downgrade to free tier

Tips for Canceling Zoom Pro/Business in California

  • Free tier allows 40-minute group meetings
  • Annual plan: no partial refund
  • Download recordings before canceling
  • Admin must cancel for business accounts

In California: If Zoom Pro/Business makes cancellation harder than signup, they may be violating Cal. Bus. & Prof. Code § 17600. Document everything and consider filing a complaint with the California Attorney General.

Refund Policy

No refund for annual plans.

Under Cal. Bus. & Prof. Code § 17600, you may be entitled to a full refund if Zoom Pro/Business didn't properly disclose auto-renewal terms at signup.

Federal Laws Protecting You

These federal laws apply to Zoom Pro/Business in every state, including California:

  • FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
  • ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
  • Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
  • EFTA (15 USC § 1693) — protections against unauthorized debit charges
All California subscription lawsCancel Zoom Pro/Business (all states)
Cancel Zoom Pro/Business Now

SubScrub auto-cites Cal. Bus. & Prof. Code § 17600 + sends legally-backed cancellation demands