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States/Connecticut/BetterHelp
Back to Connecticut subscription laws
CTmedium to cancelHealth · $60-$90/week/mo

Cancel BetterHelp in Connecticut

Step-by-step guide to cancel your BetterHelp subscription, backed by Connecticut's CUTPA + Auto-Renewal Protections and the FTC Click-to-Cancel Rule.

Your Rights in Connecticut

Connecticut's CUTPA + Auto-Renewal Protections (Conn. Gen. Stat. § 42-110b) gives you specific protections when canceling BetterHelp:

  • Clear disclosure of renewal terms
  • Affirmative consent required
  • Easy cancellation mechanism
  • Written confirmation

Penalties for BetterHelp: CUTPA violations — actual damages, attorney fees, and possible punitive damages

How to Cancel BetterHelp

Method: Website

  1. 1Go to betterhelp.com → Settings → Payment
  2. 2Click 'Cancel membership'
  3. 3Select reason for leaving
  4. 4Confirm cancellation

Tips for Canceling BetterHelp in Connecticut

  • Billed weekly or monthly depending on plan
  • Can switch therapists before canceling
  • Financial aid available for lower rates
  • Session notes may become inaccessible

In Connecticut: If BetterHelp makes cancellation harder than signup, they may be violating Conn. Gen. Stat. § 42-110b. Document everything and consider filing a complaint with the Connecticut Attorney General.

Refund Policy

No refund for completed billing periods.

Under Conn. Gen. Stat. § 42-110b, you may be entitled to a full refund if BetterHelp didn't properly disclose auto-renewal terms at signup.

Federal Laws Protecting You

These federal laws apply to BetterHelp in every state, including Connecticut:

  • FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
  • ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
  • Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
  • EFTA (15 USC § 1693) — protections against unauthorized debit charges
All Connecticut subscription lawsCancel BetterHelp (all states)
Cancel BetterHelp Now

SubScrub auto-cites Conn. Gen. Stat. § 42-110b + sends legally-backed cancellation demands