Step-by-step guide to cancel your Microsoft 365 subscription, backed by Connecticut's CUTPA + Auto-Renewal Protections and the FTC Click-to-Cancel Rule.
Connecticut's CUTPA + Auto-Renewal Protections (Conn. Gen. Stat. § 42-110b) gives you specific protections when canceling Microsoft 365:
Penalties for Microsoft 365: CUTPA violations — actual damages, attorney fees, and possible punitive damages
Method: Microsoft account website
In Connecticut: If Microsoft 365 makes cancellation harder than signup, they may be violating Conn. Gen. Stat. § 42-110b. Document everything and consider filing a complaint with the Connecticut Attorney General.
Full refund within 30 days of renewal. Prorated after.
Under Conn. Gen. Stat. § 42-110b, you may be entitled to a full refund if Microsoft 365 didn't properly disclose auto-renewal terms at signup.
These federal laws apply to Microsoft 365 in every state, including Connecticut:
SubScrub auto-cites Conn. Gen. Stat. § 42-110b + sends legally-backed cancellation demands