How to permanently disable auto-renewal so you never get surprised by an unexpected renewal charge again. This guide applies specifically to Canva Pro ($12.99/mo) subscribers in District of Columbia, citing applicable state and federal law.
District of Columbia's CPPA + Auto-Renewal Protections (D.C. Code § 28-3901) gives you specific protections when dealing with Canva Pro subscriptions:
Penalties: CPPA violation — treble damages and attorney fees
Applied to Canva Pro (Canva website) in District of Columbia
Log into your account settings
Go to the service's website (not app, unless it's an app-store subscription). Navigate to Settings → Billing → Subscription or Plan.
District of Columbia note: D.C. Code § 28-3901 requires Canva Pro to provide an easy cancellation mechanism.
Look for 'Auto-Renewal' or 'Recurring Billing' toggle
Most services have an explicit auto-renewal toggle. Turn it off. You will typically keep access until your current paid period ends, then it won't renew.
Get written confirmation
After toggling, screenshot the settings page and save any confirmation email. If they charge you after disabling auto-renewal, you have documented proof.
For app-store subscriptions, disable in the store
iPhone: Settings → [Your Name] → Subscriptions → [App] → Turn off Renew. Google Play: Manage subscriptions → Cancel. The app itself cannot see these settings.
Set a final billing date reminder
Note when your current period ends. After that date, verify no charge appears. If you see a charge after disabling auto-renewal, that is an unauthorized charge.
Method: Canva website · Difficulty: easy
Canva Pro-specific tips
Refund within 30 days for annual plans.
Under D.C. Code § 28-3901, you may be entitled to a full refund if Canva Pro didn't properly disclose auto-renewal terms at signup.
These apply to Canva Pro in every state, including District of Columbia:
SubScrub auto-cites D.C. Code § 28-3901 + sends legally-backed letters