How to recover money after canceling a subscription, including partial-month refunds, post-cancellation charges, and trial-to-paid conversions. This guide applies specifically to CrossFit Gyms (Boxes) ($100-$250/mo) subscribers in District of Columbia, citing applicable state and federal law.
District of Columbia's CPPA + Auto-Renewal Protections (D.C. Code § 28-3901) gives you specific protections when dealing with CrossFit Gyms (Boxes) subscriptions:
Penalties: CPPA violation — treble damages and attorney fees
Applied to CrossFit Gyms (Boxes) (Varies by gym — usually in-person or email) in District of Columbia
Request a refund within 24–72 hours
Contact the company immediately by phone or email. State: 'I canceled on [date] and was charged [amount]. I am requesting a full refund under your refund policy.' Many companies have a grace period.
District of Columbia note: D.C. Code § 28-3901 requires CrossFit Gyms (Boxes) to provide an easy cancellation mechanism.
Cite ROSCA if the trial auto-converted
The Restore Online Shoppers' Confidence Act (15 USC § 8403) requires clear disclosure before a trial converts. If terms weren't clearly disclosed, the charge is legally questionable.
Escalate to a supervisor
If the first agent denies your refund, ask for a supervisor. Supervisors have more discretion. Be polite but firm — state you are prepared to file a chargeback.
File a chargeback if denied
Call your credit card issuer. Say: 'I want to dispute a charge from [company]. I canceled the service and they continued to charge me / the trial terms were not clearly disclosed.' Provide your cancellation documentation.
File an FTC complaint
Go to reportfraud.ftc.gov and report the company. The FTC uses these complaints to prioritize enforcement. Companies with many complaints face investigation.
Method: Varies by gym — usually in-person or email · Difficulty: medium
CrossFit Gyms (Boxes)-specific tips
Varies by location. Most are month-to-month.
Under D.C. Code § 28-3901, you may be entitled to a full refund if CrossFit Gyms (Boxes) didn't properly disclose auto-renewal terms at signup.
These apply to CrossFit Gyms (Boxes) in every state, including District of Columbia:
SubScrub auto-cites D.C. Code § 28-3901 + sends legally-backed letters