Step-by-step guide to cancel your QuickBooks Online subscription, backed by District of Columbia's CPPA + Auto-Renewal Protections and the FTC Click-to-Cancel Rule.
District of Columbia's CPPA + Auto-Renewal Protections (D.C. Code § 28-3901) gives you specific protections when canceling QuickBooks Online:
Penalties for QuickBooks Online: CPPA violation — treble damages and attorney fees
Method: QuickBooks website
In District of Columbia: If QuickBooks Online makes cancellation harder than signup, they may be violating D.C. Code § 28-3901. Document everything and consider filing a complaint with the District of Columbia Attorney General.
Prorated refund within 60 days.
Under D.C. Code § 28-3901, you may be entitled to a full refund if QuickBooks Online didn't properly disclose auto-renewal terms at signup.
These federal laws apply to QuickBooks Online in every state, including District of Columbia:
SubScrub auto-cites D.C. Code § 28-3901 + sends legally-backed cancellation demands