How to Get a Refund After Cancellation: Uber One / Uber Eats Pass in District of Columbia

How to recover money after canceling a subscription, including partial-month refunds, post-cancellation charges, and trial-to-paid conversions. This guide applies specifically to Uber One / Uber Eats Pass ($9.99/mo) subscribers in District of Columbia, citing applicable state and federal law.

Your Legal Rights in District of Columbia

District of Columbia's CPPA + Auto-Renewal Protections (D.C. Code § 28-3901) gives you specific protections when dealing with Uber One / Uber Eats Pass subscriptions:

Clear disclosure at enrollment
Affirmative consent
Easy cancellation mechanism
Treble damages available

Penalties: CPPA violation — treble damages and attorney fees

How to Get a Refund After Cancellation

Applied to Uber One / Uber Eats Pass (Uber app) in District of Columbia

1
Request a refund within 24–72 hours
Contact the company immediately by phone or email. State: 'I canceled on [date] and was charged [amount]. I am requesting a full refund under your refund policy.' Many companies have a grace period.
District of Columbia note: D.C. Code § 28-3901 requires Uber One / Uber Eats Pass to provide an easy cancellation mechanism.
2
Cite ROSCA if the trial auto-converted
The Restore Online Shoppers' Confidence Act (15 USC § 8403) requires clear disclosure before a trial converts. If terms weren't clearly disclosed, the charge is legally questionable.
3
Escalate to a supervisor
If the first agent denies your refund, ask for a supervisor. Supervisors have more discretion. Be polite but firm — state you are prepared to file a chargeback.
4
File a chargeback if denied
Call your credit card issuer. Say: 'I want to dispute a charge from [company]. I canceled the service and they continued to charge me / the trial terms were not clearly disclosed.' Provide your cancellation documentation.
5
File an FTC complaint
Go to reportfraud.ftc.gov and report the company. The FTC uses these complaints to prioritize enforcement. Companies with many complaints face investigation.

Cancel Uber One / Uber Eats Pass Specifically

Method: Uber app · Difficulty: easy

1Open Uber app → Account
2Select 'Uber One'
3Tap 'Manage membership'
4Select 'End membership'

Tips for Get a Refund After Cancellation in District of Columbia

You have 60–120 days from the charge to file a chargeback, depending on your card network
Under ROSCA, companies must get your affirmative consent before converting a free trial — ambiguous checkboxes don't count
If the charge was on a debit card, file a dispute under the Electronic Funds Transfer Act (EFTA)
SubScrub auto-generates refund demand letters citing the applicable laws for your state

Uber One / Uber Eats Pass-specific tips

Covers both Uber rides and Uber Eats
Free trial converts to paid
Annual plan — no partial refund
Check if included with Amex Platinum

Uber One / Uber Eats Pass Refund Policy

No prorated refunds.

Under D.C. Code § 28-3901, you may be entitled to a full refund if Uber One / Uber Eats Pass didn't properly disclose auto-renewal terms at signup.

Federal Laws Protecting You

These apply to Uber One / Uber Eats Pass in every state, including District of Columbia:

FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
EFTA (15 USC § 1693) — protections against unauthorized debit charges

District of Columbia subscription laws Cancel Uber One / Uber Eats Pass in District of Columbia Cancel Uber One / Uber Eats Pass (all states)How to Get a Refund After Cancellation (general guide)

More Uber One / Uber Eats Pass Guides for District of Columbia

How to Cancel Any Subscription How to Dispute an Unauthorized Subscription Charge How to Find All Your Subscriptions How to Cancel a Free Trial Before You Get Charged How to Stop Auto-Renewal on Any Subscription FTC Click-to-Cancel Rule: Your Rights Explained

Get a Refund After with SubScrub

SubScrub auto-cites D.C. Code § 28-3901 + sends legally-backed letters