How to cancel AT&T, Verizon, T-Mobile, or any wireless carrier — including dealing with early termination fees and device payment plans. This guide applies specifically to Wall Street Journal ($4-$39.99/mo) subscribers in District of Columbia, citing applicable state and federal law.
District of Columbia's CPPA + Auto-Renewal Protections (D.C. Code § 28-3901) gives you specific protections when dealing with Wall Street Journal subscriptions:
Penalties: CPPA violation — treble damages and attorney fees
Applied to Wall Street Journal (Phone only) in District of Columbia
Check your contract for ETF and device balance
Log into your carrier account and look for: remaining device installment balance, early termination fee (ETF) if applicable, and contract end date. These are the main costs of switching.
District of Columbia note: D.C. Code § 28-3901 requires Wall Street Journal to provide an easy cancellation mechanism.
Time your cancellation to minimize fees
Wait until after your billing cycle starts — you pay for the full month regardless. If you have a device installment plan, your final bill will include the remaining device balance.
Port your number before canceling
If keeping your number, port it to your new carrier FIRST. Porting automatically cancels your old account. Do NOT cancel before porting — you'll lose your number.
Call carrier retention to request cancellation
Call the carrier's cancellation line (not general support). Say: 'I want to cancel my service.' They will transfer you to retention. Decline any offers if you're decided. Ask for cancellation confirmation number.
Return any leased devices
If you leased a device (common with newer iPhone plans), you must return it within 30 days or be charged full retail price. Get a return receipt from any carrier store.
Method: Phone only · Difficulty: hard
Wall Street Journal-specific tips
No refund for current period.
Under D.C. Code § 28-3901, you may be entitled to a full refund if Wall Street Journal didn't properly disclose auto-renewal terms at signup.
These apply to Wall Street Journal in every state, including District of Columbia:
SubScrub auto-cites D.C. Code § 28-3901 + sends legally-backed letters