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States/Illinois/BetterHelp
Back to Illinois subscription laws
ILmedium to cancelHealth · $60-$90/week/mo

Cancel BetterHelp in Illinois

Step-by-step guide to cancel your BetterHelp subscription, backed by Illinois's Automatic Contract Renewal Act and the FTC Click-to-Cancel Rule.

Your Rights in Illinois

Illinois's Automatic Contract Renewal Act (815 ILCS 601) gives you specific protections when canceling BetterHelp:

  • Written notice 30-60 days before renewal
  • Applies to contracts with automatic renewal
  • Clear disclosure of renewal terms
  • Consumer can cancel within 30 days of renewal notice

Penalties for BetterHelp: Renewal is void if notice requirements not met

How to Cancel BetterHelp

Method: Website

  1. 1Go to betterhelp.com → Settings → Payment
  2. 2Click 'Cancel membership'
  3. 3Select reason for leaving
  4. 4Confirm cancellation

Tips for Canceling BetterHelp in Illinois

  • Billed weekly or monthly depending on plan
  • Can switch therapists before canceling
  • Financial aid available for lower rates
  • Session notes may become inaccessible

In Illinois: If BetterHelp makes cancellation harder than signup, they may be violating 815 ILCS 601. Document everything and consider filing a complaint with the Illinois Attorney General.

Refund Policy

No refund for completed billing periods.

Under 815 ILCS 601, you may be entitled to a full refund if BetterHelp didn't properly disclose auto-renewal terms at signup.

Federal Laws Protecting You

These federal laws apply to BetterHelp in every state, including Illinois:

  • FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
  • ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
  • Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
  • EFTA (15 USC § 1693) — protections against unauthorized debit charges
All Illinois subscription lawsCancel BetterHelp (all states)
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SubScrub auto-cites 815 ILCS 601 + sends legally-backed cancellation demands