How to Get a Refund After Cancellation: Uber One / Uber Eats Pass in Illinois

How to recover money after canceling a subscription, including partial-month refunds, post-cancellation charges, and trial-to-paid conversions. This guide applies specifically to Uber One / Uber Eats Pass ($9.99/mo) subscribers in Illinois, citing applicable state and federal law.

Your Legal Rights in Illinois

Illinois's Automatic Contract Renewal Act (815 ILCS 601) gives you specific protections when dealing with Uber One / Uber Eats Pass subscriptions:

Written notice 30-60 days before renewal
Applies to contracts with automatic renewal
Clear disclosure of renewal terms
Consumer can cancel within 30 days of renewal notice

Penalties: Renewal is void if notice requirements not met

How to Get a Refund After Cancellation

Applied to Uber One / Uber Eats Pass (Uber app) in Illinois

1
Request a refund within 24–72 hours
Contact the company immediately by phone or email. State: 'I canceled on [date] and was charged [amount]. I am requesting a full refund under your refund policy.' Many companies have a grace period.
Illinois note: 815 ILCS 601 requires Uber One / Uber Eats Pass to provide an easy cancellation mechanism.
2
Cite ROSCA if the trial auto-converted
The Restore Online Shoppers' Confidence Act (15 USC § 8403) requires clear disclosure before a trial converts. If terms weren't clearly disclosed, the charge is legally questionable.
3
Escalate to a supervisor
If the first agent denies your refund, ask for a supervisor. Supervisors have more discretion. Be polite but firm — state you are prepared to file a chargeback.
4
File a chargeback if denied
Call your credit card issuer. Say: 'I want to dispute a charge from [company]. I canceled the service and they continued to charge me / the trial terms were not clearly disclosed.' Provide your cancellation documentation.
5
File an FTC complaint
Go to reportfraud.ftc.gov and report the company. The FTC uses these complaints to prioritize enforcement. Companies with many complaints face investigation.

Cancel Uber One / Uber Eats Pass Specifically

Method: Uber app · Difficulty: easy

1Open Uber app → Account
2Select 'Uber One'
3Tap 'Manage membership'
4Select 'End membership'

Tips for Get a Refund After Cancellation in Illinois

You have 60–120 days from the charge to file a chargeback, depending on your card network
Under ROSCA, companies must get your affirmative consent before converting a free trial — ambiguous checkboxes don't count
If the charge was on a debit card, file a dispute under the Electronic Funds Transfer Act (EFTA)
SubScrub auto-generates refund demand letters citing the applicable laws for your state

Uber One / Uber Eats Pass-specific tips

Covers both Uber rides and Uber Eats
Free trial converts to paid
Annual plan — no partial refund
Check if included with Amex Platinum

Uber One / Uber Eats Pass Refund Policy

No prorated refunds.

Under 815 ILCS 601, you may be entitled to a full refund if Uber One / Uber Eats Pass didn't properly disclose auto-renewal terms at signup.

Federal Laws Protecting You

These apply to Uber One / Uber Eats Pass in every state, including Illinois:

FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
EFTA (15 USC § 1693) — protections against unauthorized debit charges

Illinois subscription laws Cancel Uber One / Uber Eats Pass in Illinois Cancel Uber One / Uber Eats Pass (all states)How to Get a Refund After Cancellation (general guide)

More Uber One / Uber Eats Pass Guides for Illinois

How to Cancel Any Subscription How to Dispute an Unauthorized Subscription Charge How to Find All Your Subscriptions How to Cancel a Free Trial Before You Get Charged How to Stop Auto-Renewal on Any Subscription FTC Click-to-Cancel Rule: Your Rights Explained

Get a Refund After with SubScrub

SubScrub auto-cites 815 ILCS 601 + sends legally-backed letters