Step-by-step process to dispute subscription charges you didn't authorize, including chargebacks, FCBA rights, and when to involve your bank. This guide applies specifically to DoorDash DashPass ($9.99/mo) subscribers in Louisiana, citing applicable state and federal law.
Louisiana doesn't have a specific auto-renewal law, but the UTPL (no specific auto-renewal law) (La. Rev. Stat. § 51:1401) and federal consumer protection laws still protect you:
Applied to DoorDash DashPass (DoorDash app) in Louisiana
Identify the charge source
Find the exact merchant name on your statement. Subscription companies often bill under different names (e.g., 'AMZN Digital' for Amazon Prime). Search the billing descriptor online if unfamiliar.
Contact the company first
Call or email the subscription company and state you are disputing the charge. Get their response in writing. Many will refund rather than face a chargeback, which costs them $20–50 in fees.
File a chargeback with your card issuer
Call the number on the back of your card. Say: 'I want to dispute a recurring charge under the Fair Credit Billing Act. The charge was unauthorized / continued after cancellation.' They are required to investigate.
Submit your evidence
Provide your cancellation confirmation, the unauthorized charge dates, and any communication from the company. The card issuer will request a response from the merchant.
Request merchant blocking
Ask your card issuer to add the merchant to a block list. This prevents future charges from that specific merchant ID, even if they try to re-bill.
Method: DoorDash app · Difficulty: easy
DoorDash DashPass-specific tips
No refund. Benefits end at period close.
These apply to DoorDash DashPass in every state, including Louisiana:
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