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States/Massachusetts/23andMe+
Back to Massachusetts subscription laws
MAeasy to cancelHealth · $6.99/mo

Cancel 23andMe+ in Massachusetts

Step-by-step guide to cancel your 23andMe+ subscription, backed by Massachusetts's Chapter 93A + Auto-Renewal and the FTC Click-to-Cancel Rule.

Your Rights in Massachusetts

Massachusetts's Chapter 93A + Auto-Renewal (Mass. Gen. Laws ch. 93A) gives you specific protections when canceling 23andMe+:

  • Disclosure of renewal terms
  • Reasonable cancellation method
  • No deceptive enrollment practices
  • Consumer right of action

Penalties for 23andMe+: Treble damages under Chapter 93A for willful violations

How to Cancel 23andMe+

Method: Website

  1. 1Go to 23andme.com → Account Settings
  2. 2Click 'Manage Subscription'
  3. 3Select 'Cancel'
  4. 4Confirm

Tips for Canceling 23andMe+ in Massachusetts

  • Basic DNA results kept without subscription
  • Health reports require active Plus membership
  • Ancestry composition free forever
  • Annual plan non-refundable

In Massachusetts: If 23andMe+ makes cancellation harder than signup, they may be violating Mass. Gen. Laws ch. 93A. Document everything and consider filing a complaint with the Massachusetts Attorney General.

Refund Policy

No refund.

Under Mass. Gen. Laws ch. 93A, you may be entitled to a full refund if 23andMe+ didn't properly disclose auto-renewal terms at signup.

Federal Laws Protecting You

These federal laws apply to 23andMe+ in every state, including Massachusetts:

  • FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
  • ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
  • Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
  • EFTA (15 USC § 1693) — protections against unauthorized debit charges
All Massachusetts subscription lawsCancel 23andMe+ (all states)
Cancel 23andMe+ Now

SubScrub auto-cites Mass. Gen. Laws ch. 93A + sends legally-backed cancellation demands