How to Dispute an Unauthorized Subscription Charge: Amazon Prime Video in Massachusetts

How to Dispute an Unauthorized Subscription Charge

Applied to Amazon Prime Video (Amazon website) in Massachusetts

1. 1

   Identify the charge source

   Find the exact merchant name on your statement. Subscription companies often bill under different names (e.g., 'AMZN Digital' for Amazon Prime). Search the billing descriptor online if unfamiliar.

   Massachusetts note: Mass. Gen. Laws ch. 93A requires Amazon Prime Video to provide an easy cancellation mechanism.

2. 2

   Contact the company first

   Call or email the subscription company and state you are disputing the charge. Get their response in writing. Many will refund rather than face a chargeback, which costs them $20–50 in fees.

3. 3

   File a chargeback with your card issuer

   Call the number on the back of your card. Say: 'I want to dispute a recurring charge under the Fair Credit Billing Act. The charge was unauthorized / continued after cancellation.' They are required to investigate.

4. 4

   Submit your evidence

   Provide your cancellation confirmation, the unauthorized charge dates, and any communication from the company. The card issuer will request a response from the merchant.

5. 5

   Request merchant blocking

   Ask your card issuer to add the merchant to a block list. This prevents future charges from that specific merchant ID, even if they try to re-bill.