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States/Massachusetts/Mailchimp
Back to Massachusetts subscription laws
MAmedium to cancelSoftware · $13-$350/mo

Cancel Mailchimp in Massachusetts

Step-by-step guide to cancel your Mailchimp subscription, backed by Massachusetts's Chapter 93A + Auto-Renewal and the FTC Click-to-Cancel Rule.

Your Rights in Massachusetts

Massachusetts's Chapter 93A + Auto-Renewal (Mass. Gen. Laws ch. 93A) gives you specific protections when canceling Mailchimp:

  • Disclosure of renewal terms
  • Reasonable cancellation method
  • No deceptive enrollment practices
  • Consumer right of action

Penalties for Mailchimp: Treble damages under Chapter 93A for willful violations

How to Cancel Mailchimp

Method: Mailchimp website

  1. 1Go to mailchimp.com → Account → Settings
  2. 2Click 'Pause or Delete account'
  3. 3Choose 'Permanently delete' or downgrade to free
  4. 4Confirm

Tips for Canceling Mailchimp in Massachusetts

  • Free tier allows 500 contacts
  • Export subscriber lists before canceling
  • Pausing keeps data but stops billing
  • Pay-as-you-go option available

In Massachusetts: If Mailchimp makes cancellation harder than signup, they may be violating Mass. Gen. Laws ch. 93A. Document everything and consider filing a complaint with the Massachusetts Attorney General.

Refund Policy

No refund. Can pause instead.

Under Mass. Gen. Laws ch. 93A, you may be entitled to a full refund if Mailchimp didn't properly disclose auto-renewal terms at signup.

Watch Out For

  • · Overage charges for extra contacts

Federal Laws Protecting You

These federal laws apply to Mailchimp in every state, including Massachusetts:

  • FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
  • ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
  • Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
  • EFTA (15 USC § 1693) — protections against unauthorized debit charges
All Massachusetts subscription lawsCancel Mailchimp (all states)
Cancel Mailchimp Now

SubScrub auto-cites Mass. Gen. Laws ch. 93A + sends legally-backed cancellation demands