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States/Massachusetts/Microsoft 365
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Cancel Microsoft 365 in Massachusetts

Step-by-step guide to cancel your Microsoft 365 subscription, backed by Massachusetts's Chapter 93A + Auto-Renewal and the FTC Click-to-Cancel Rule.

Your Rights in Massachusetts

Massachusetts's Chapter 93A + Auto-Renewal (Mass. Gen. Laws ch. 93A) gives you specific protections when canceling Microsoft 365:

  • Disclosure of renewal terms
  • Reasonable cancellation method
  • No deceptive enrollment practices
  • Consumer right of action

Penalties for Microsoft 365: Treble damages under Chapter 93A for willful violations

How to Cancel Microsoft 365

Method: Microsoft account website

  1. 1Go to account.microsoft.com/services
  2. 2Find Microsoft 365 subscription
  3. 3Click 'Cancel'
  4. 4Follow prompts

Tips for Canceling Microsoft 365 in Massachusetts

  • Within 30 days of renewal — request full refund
  • OneDrive files remain accessible for 30 days after cancel
  • Can switch to free tier of Word/Excel online
  • Check if provided through work/school

In Massachusetts: If Microsoft 365 makes cancellation harder than signup, they may be violating Mass. Gen. Laws ch. 93A. Document everything and consider filing a complaint with the Massachusetts Attorney General.

Refund Policy

Full refund within 30 days of renewal. Prorated after.

Under Mass. Gen. Laws ch. 93A, you may be entitled to a full refund if Microsoft 365 didn't properly disclose auto-renewal terms at signup.

Federal Laws Protecting You

These federal laws apply to Microsoft 365 in every state, including Massachusetts:

  • FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
  • ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
  • Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
  • EFTA (15 USC § 1693) — protections against unauthorized debit charges
All Massachusetts subscription lawsCancel Microsoft 365 (all states)
Cancel Microsoft 365 Now

SubScrub auto-cites Mass. Gen. Laws ch. 93A + sends legally-backed cancellation demands