Step-by-step guide to cancel your Xbox Game Pass subscription, backed by Massachusetts's Chapter 93A + Auto-Renewal and the FTC Click-to-Cancel Rule.
Massachusetts's Chapter 93A + Auto-Renewal (Mass. Gen. Laws ch. 93A) gives you specific protections when canceling Xbox Game Pass:
Penalties for Xbox Game Pass: Treble damages under Chapter 93A for willful violations
Method: Microsoft account website
In Massachusetts: If Xbox Game Pass makes cancellation harder than signup, they may be violating Mass. Gen. Laws ch. 93A. Document everything and consider filing a complaint with the Massachusetts Attorney General.
No refund. Access until period ends.
Under Mass. Gen. Laws ch. 93A, you may be entitled to a full refund if Xbox Game Pass didn't properly disclose auto-renewal terms at signup.
These federal laws apply to Xbox Game Pass in every state, including Massachusetts:
SubScrub auto-cites Mass. Gen. Laws ch. 93A + sends legally-backed cancellation demands