MAeasy to cancelSoftware · $13.33-$21.99/mo

Cancel Zoom Pro/Business in Massachusetts

Step-by-step guide to cancel your Zoom Pro/Business subscription, backed by Massachusetts's Chapter 93A + Auto-Renewal and the FTC Click-to-Cancel Rule.

Your Rights in Massachusetts

Massachusetts's Chapter 93A + Auto-Renewal (Mass. Gen. Laws ch. 93A) gives you specific protections when canceling Zoom Pro/Business:

Disclosure of renewal terms
Reasonable cancellation method
No deceptive enrollment practices
Consumer right of action

Penalties for Zoom Pro/Business: Treble damages under Chapter 93A for willful violations

How to Cancel Zoom Pro/Business

Method: Zoom website

1Go to zoom.us → Account Management
2Click 'Billing'
3Select 'Cancel Plan'
4Confirm downgrade to free tier

Tips for Canceling Zoom Pro/Business in Massachusetts

Free tier allows 40-minute group meetings
Annual plan: no partial refund
Download recordings before canceling
Admin must cancel for business accounts

In Massachusetts: If Zoom Pro/Business makes cancellation harder than signup, they may be violating Mass. Gen. Laws ch. 93A. Document everything and consider filing a complaint with the Massachusetts Attorney General.

Refund Policy

No refund for annual plans.

Under Mass. Gen. Laws ch. 93A, you may be entitled to a full refund if Zoom Pro/Business didn't properly disclose auto-renewal terms at signup.

Federal Laws Protecting You

These federal laws apply to Zoom Pro/Business in every state, including Massachusetts:

FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
EFTA (15 USC § 1693) — protections against unauthorized debit charges

All Massachusetts subscription laws Cancel Zoom Pro/Business (all states)

Cancel Zoom Pro/Business Now

SubScrub auto-cites Mass. Gen. Laws ch. 93A + sends legally-backed cancellation demands