Step-by-step guide to cancel your TurboTax Live subscription, backed by Virginia's Automatic Renewal Law and the FTC Click-to-Cancel Rule.
Virginia's Automatic Renewal Law (Va. Code § 59.1-207.45) gives you specific protections when canceling TurboTax Live:
Penalties for TurboTax Live: Violations are consumer protection violations under VCDPA
Method: Website
In Virginia: If TurboTax Live makes cancellation harder than signup, they may be violating Va. Code § 59.1-207.45. Document everything and consider filing a complaint with the Virginia Attorney General.
Full refund before filing. No refund after.
Under Va. Code § 59.1-207.45, you may be entitled to a full refund if TurboTax Live didn't properly disclose auto-renewal terms at signup.
These federal laws apply to TurboTax Live in every state, including Virginia:
SubScrub auto-cites Va. Code § 59.1-207.45 + sends legally-backed cancellation demands