Step-by-step guide to cancel your Microsoft 365 subscription, backed by Washington's Consumer Protection Act + Auto-Renewal and the FTC Click-to-Cancel Rule.
Washington's Consumer Protection Act + Auto-Renewal (Wash. Rev. Code § 19.86) gives you specific protections when canceling Microsoft 365:
Penalties for Microsoft 365: CPA violation — treble damages plus attorney fees up to $25,000
Method: Microsoft account website
In Washington: If Microsoft 365 makes cancellation harder than signup, they may be violating Wash. Rev. Code § 19.86. Document everything and consider filing a complaint with the Washington Attorney General.
Full refund within 30 days of renewal. Prorated after.
Under Wash. Rev. Code § 19.86, you may be entitled to a full refund if Microsoft 365 didn't properly disclose auto-renewal terms at signup.
These federal laws apply to Microsoft 365 in every state, including Washington:
SubScrub auto-cites Wash. Rev. Code § 19.86 + sends legally-backed cancellation demands