Boston, MAmedium to cancel15 min

How to Get a Refund After Cancellation: Peloton in Boston

How to recover money after canceling a subscription, including partial-month refunds, post-cancellation charges, and trial-to-paid conversions. This guide applies specifically to Peloton ($12.99-$44/mo) subscribers in Boston, Massachusetts. Massachusetts's Chapter 93A + Auto-Renewal protects you.

Your Rights in Boston, MA

Massachusetts's Chapter 93A + Auto-Renewal (Mass. Gen. Laws ch. 93A) gives Boston residents specific protections when dealing with Peloton:

Disclosure of renewal terms
Reasonable cancellation method
No deceptive enrollment practices
Consumer right of action

Penalties: Treble damages under Chapter 93A for willful violations

How to Get a Refund After Cancellation

Applied to Peloton (App settings or website) for Boston residents

1
Request a refund within 24–72 hours
Contact the company immediately by phone or email. State: 'I canceled on [date] and was charged [amount]. I am requesting a full refund under your refund policy.' Many companies have a grace period.
2
Cite ROSCA if the trial auto-converted
The Restore Online Shoppers' Confidence Act (15 USC § 8403) requires clear disclosure before a trial converts. If terms weren't clearly disclosed, the charge is legally questionable.
3
Escalate to a supervisor
If the first agent denies your refund, ask for a supervisor. Supervisors have more discretion. Be polite but firm — state you are prepared to file a chargeback.
4
File a chargeback if denied
Call your credit card issuer. Say: 'I want to dispute a charge from [company]. I canceled the service and they continued to charge me / the trial terms were not clearly disclosed.' Provide your cancellation documentation.
5
File an FTC complaint
Go to reportfraud.ftc.gov and report the company. The FTC uses these complaints to prioritize enforcement. Companies with many complaints face investigation.

Cancel Peloton Specifically

Method: App settings or website · Difficulty: medium

1Go to members.onepeloton.com
2Click Profile → Subscriptions
3Select 'Cancel Membership'
4Confirm

Tips for Boston Residents

You have 60–120 days from the charge to file a chargeback, depending on your card network
Under ROSCA, companies must get your affirmative consent before converting a free trial — ambiguous checkboxes don't count
If the charge was on a debit card, file a dispute under the Electronic Funds Transfer Act (EFTA)
SubScrub auto-generates refund demand letters citing the applicable laws for your state

Peloton-specific tips

App membership different from All-Access
If you return the bike, cancel membership separately
Peloton may offer retention discount
Check if billed through Apple — cancel in iPhone settings

Peloton Refund Policy

No prorated refunds.

Under Mass. Gen. Laws ch. 93A, Boston residents may be entitled to a full refund if Peloton didn't properly disclose auto-renewal terms.

Federal Laws Protecting Boston Residents

FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
EFTA (15 USC § 1693) — protections against unauthorized debit charges

Boston subscriptions Cancel Peloton in Boston Cancel Peloton (all cities)How to Get a Refund After Cancellation — Massachusetts guide How to Get a Refund After Cancellation (general)

More Peloton Guides for Boston

How to Cancel Any Subscription How to Dispute an Unauthorized Subscription Charge How to Find All Your Subscriptions How to Cancel a Free Trial Before You Get Charged How to Stop Auto-Renewal on Any Subscription FTC Click-to-Cancel Rule: Your Rights Explained

Get a Refund After with SubScrub

SubScrub auto-cites Mass. Gen. Laws ch. 93A for Boston residents