The universal playbook for canceling any subscription service — streaming, SaaS, fitness, or otherwise — with legal protections cited. This guide applies specifically to ClassPass ($49-$199/mo) subscribers in New Haven, Connecticut. Connecticut's CUTPA + Auto-Renewal Protections protects you.
Connecticut's CUTPA + Auto-Renewal Protections (Conn. Gen. Stat. § 42-110b) gives New Haven residents specific protections when dealing with ClassPass:
Penalties: CUTPA violations — actual damages, attorney fees, and possible punitive damages
Applied to ClassPass (App or website) for New Haven residents
Find your billing method
Check whether you subscribed directly (company website), through Apple, Google, or your bank. The billing source determines WHERE you cancel — not the company's app.
Locate the cancellation path
Log into your account → Settings → Billing or Subscription. Under the FTC Click-to-Cancel Rule, cancellation must be as easy as signup.
Document your cancellation
Screenshot the cancellation confirmation screen. Note the date, time, and any confirmation number. This is your legal protection if they keep charging you.
Watch your next billing statement
Check your statement after the next billing date. If you see a charge after cancellation, you have grounds for a chargeback citing the date you canceled.
Block the merchant if needed
If the company charges you again, call your card issuer and request a merchant block. This prevents future charges even without the company's cooperation.
Method: App or website · Difficulty: medium
ClassPass-specific tips
No refund. Unused credits expire at period end.
Under Conn. Gen. Stat. § 42-110b, New Haven residents may be entitled to a full refund if ClassPass didn't properly disclose auto-renewal terms.
SubScrub auto-cites Conn. Gen. Stat. § 42-110b for New Haven residents