Complete guide to canceling Netflix, Spotify, Disney+, Hulu, HBO Max, Apple TV+, YouTube Premium, and 10+ other streaming services. This guide applies specifically to Xfinity Internet ($25-$100+/mo) subscribers in Rochester, New York. New York's Auto-Renewal Law protects you.
New York's Auto-Renewal Law (N.Y. Gen. Bus. Law § 527) gives Rochester residents specific protections when dealing with Xfinity Internet:
Penalties: Violations subject to AG enforcement and consumer private action
Applied to Xfinity Internet (Phone, chat, or Xfinity store) for Rochester residents
List all your streaming subscriptions
Check your bank statements, Apple subscriptions (Settings → [Your Name] → Subscriptions), and Google Play subscriptions for all active streaming services.
Identify billing source for each service
Some subscriptions are billed through the streaming service directly; others go through Apple, Google, Roku, or your cable provider. You must cancel through the BILLING source, not the app.
Cancel direct-billed services
Netflix: netflix.com/account. Spotify: spotify.com/account. Disney+: disneyplus.com/account. Hulu: account.hulu.com. HBO Max: max.com → Profile → Settings → Subscription. Each requires website login.
Cancel Apple-billed services
iPhone: Settings → [Your Name] → Subscriptions. You'll see all Apple-billed subscriptions. Tap any to manage or cancel. This covers Apple TV+, Paramount+, and any service you paid via App Store.
Cancel Google Play-billed services
Go to play.google.com/store/account/subscriptions. All Play-billed subscriptions are listed here. Cancel each one directly.
Method: Phone, chat, or Xfinity store · Difficulty: nightmare
Xfinity Internet-specific tips
Prorated for remaining days. ETF may apply.
Under N.Y. Gen. Bus. Law § 527, Rochester residents may be entitled to a full refund if Xfinity Internet didn't properly disclose auto-renewal terms.
SubScrub auto-cites N.Y. Gen. Bus. Law § 527 for Rochester residents