How to permanently disable auto-renewal so you never get surprised by an unexpected renewal charge again. This guide applies specifically to ClassPass ($49-$199/mo) subscribers in Connecticut, citing applicable state and federal law.
Connecticut's CUTPA + Auto-Renewal Protections (Conn. Gen. Stat. § 42-110b) gives you specific protections when dealing with ClassPass subscriptions:
Penalties: CUTPA violations — actual damages, attorney fees, and possible punitive damages
Applied to ClassPass (App or website) in Connecticut
Log into your account settings
Go to the service's website (not app, unless it's an app-store subscription). Navigate to Settings → Billing → Subscription or Plan.
Connecticut note: Conn. Gen. Stat. § 42-110b requires ClassPass to provide an easy cancellation mechanism.
Look for 'Auto-Renewal' or 'Recurring Billing' toggle
Most services have an explicit auto-renewal toggle. Turn it off. You will typically keep access until your current paid period ends, then it won't renew.
Get written confirmation
After toggling, screenshot the settings page and save any confirmation email. If they charge you after disabling auto-renewal, you have documented proof.
For app-store subscriptions, disable in the store
iPhone: Settings → [Your Name] → Subscriptions → [App] → Turn off Renew. Google Play: Manage subscriptions → Cancel. The app itself cannot see these settings.
Set a final billing date reminder
Note when your current period ends. After that date, verify no charge appears. If you see a charge after disabling auto-renewal, that is an unauthorized charge.
Method: App or website · Difficulty: medium
ClassPass-specific tips
No refund. Unused credits expire at period end.
Under Conn. Gen. Stat. § 42-110b, you may be entitled to a full refund if ClassPass didn't properly disclose auto-renewal terms at signup.
These apply to ClassPass in every state, including Connecticut:
SubScrub auto-cites Conn. Gen. Stat. § 42-110b + sends legally-backed letters