Step-by-step guide to cancel your ClassPass subscription, backed by District of Columbia's CPPA + Auto-Renewal Protections and the FTC Click-to-Cancel Rule.
District of Columbia's CPPA + Auto-Renewal Protections (D.C. Code § 28-3901) gives you specific protections when canceling ClassPass:
Penalties for ClassPass: CPPA violation — treble damages and attorney fees
Method: App or website
In District of Columbia: If ClassPass makes cancellation harder than signup, they may be violating D.C. Code § 28-3901. Document everything and consider filing a complaint with the District of Columbia Attorney General.
No refund. Unused credits expire at period end.
Under D.C. Code § 28-3901, you may be entitled to a full refund if ClassPass didn't properly disclose auto-renewal terms at signup.
These federal laws apply to ClassPass in every state, including District of Columbia:
SubScrub auto-cites D.C. Code § 28-3901 + sends legally-backed cancellation demands