Step-by-step process to dispute subscription charges you didn't authorize, including chargebacks, FCBA rights, and when to involve your bank. This guide applies specifically to Amazon Prime Video ($8.99 (standalone) or $14.99 (Prime)/mo) subscribers in New Jersey, citing applicable state and federal law.
New Jersey's Automatic Renewal Act (N.J. Stat. § 56:12-16) gives you specific protections when dealing with Amazon Prime Video subscriptions:
Penalties: Consumer fraud violation — treble damages plus attorney fees
Applied to Amazon Prime Video (Amazon website) in New Jersey
Identify the charge source
Find the exact merchant name on your statement. Subscription companies often bill under different names (e.g., 'AMZN Digital' for Amazon Prime). Search the billing descriptor online if unfamiliar.
New Jersey note: N.J. Stat. § 56:12-16 requires Amazon Prime Video to provide an easy cancellation mechanism.
Contact the company first
Call or email the subscription company and state you are disputing the charge. Get their response in writing. Many will refund rather than face a chargeback, which costs them $20–50 in fees.
File a chargeback with your card issuer
Call the number on the back of your card. Say: 'I want to dispute a recurring charge under the Fair Credit Billing Act. The charge was unauthorized / continued after cancellation.' They are required to investigate.
Submit your evidence
Provide your cancellation confirmation, the unauthorized charge dates, and any communication from the company. The card issuer will request a response from the merchant.
Request merchant blocking
Ask your card issuer to add the merchant to a block list. This prevents future charges from that specific merchant ID, even if they try to re-bill.
Method: Amazon website · Difficulty: medium
Amazon Prime Video-specific tips
Full refund if no Prime benefits used since renewal.
Under N.J. Stat. § 56:12-16, you may be entitled to a full refund if Amazon Prime Video didn't properly disclose auto-renewal terms at signup.
These apply to Amazon Prime Video in every state, including New Jersey:
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