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States/New York/Asana Premium/Business
Back to New York subscription laws
NYeasy to cancelSoftware · $10.99-$24.99/user/mo

Cancel Asana Premium/Business in New York

Step-by-step guide to cancel your Asana Premium/Business subscription, backed by New York's Auto-Renewal Law and the FTC Click-to-Cancel Rule.

Your Rights in New York

New York's Auto-Renewal Law (N.Y. Gen. Bus. Law § 527) gives you specific protections when canceling Asana Premium/Business:

  • Clear disclosure before enrollment
  • Easy cancellation mechanism
  • Written confirmation of enrollment
  • 30-day advance notice of material changes

Penalties for Asana Premium/Business: Violations subject to AG enforcement and consumer private action

How to Cancel Asana Premium/Business

Method: Asana admin settings

  1. 1Go to Admin Console → Billing
  2. 2Click 'Cancel subscription'
  3. 3Confirm downgrade to Basic
  4. 4Data preserved on free tier

Tips for Canceling Asana Premium/Business in New York

  • Free tier supports up to 10 users
  • Export projects before downgrading
  • Advanced features become read-only
  • Admin must initiate cancellation

In New York: If Asana Premium/Business makes cancellation harder than signup, they may be violating N.Y. Gen. Bus. Law § 527. Document everything and consider filing a complaint with the New York Attorney General.

Refund Policy

No refunds after 30-day window.

Under N.Y. Gen. Bus. Law § 527, you may be entitled to a full refund if Asana Premium/Business didn't properly disclose auto-renewal terms at signup.

Federal Laws Protecting You

These federal laws apply to Asana Premium/Business in every state, including New York:

  • FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
  • ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
  • Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
  • EFTA (15 USC § 1693) — protections against unauthorized debit charges
All New York subscription lawsCancel Asana Premium/Business (all states)
Cancel Asana Premium/Business Now

SubScrub auto-cites N.Y. Gen. Bus. Law § 527 + sends legally-backed cancellation demands