Step-by-step guide to cancel your Microsoft 365 subscription, backed by New York's Auto-Renewal Law and the FTC Click-to-Cancel Rule.
New York's Auto-Renewal Law (N.Y. Gen. Bus. Law § 527) gives you specific protections when canceling Microsoft 365:
Penalties for Microsoft 365: Violations subject to AG enforcement and consumer private action
Method: Microsoft account website
In New York: If Microsoft 365 makes cancellation harder than signup, they may be violating N.Y. Gen. Bus. Law § 527. Document everything and consider filing a complaint with the New York Attorney General.
Full refund within 30 days of renewal. Prorated after.
Under N.Y. Gen. Bus. Law § 527, you may be entitled to a full refund if Microsoft 365 didn't properly disclose auto-renewal terms at signup.
These federal laws apply to Microsoft 365 in every state, including New York:
SubScrub auto-cites N.Y. Gen. Bus. Law § 527 + sends legally-backed cancellation demands