The universal playbook for canceling any subscription service — streaming, SaaS, fitness, or otherwise — with legal protections cited. This guide applies specifically to SoulCycle ($30-$40/class or $500+/month/mo) subscribers in New York, citing applicable state and federal law.
New York's Auto-Renewal Law (N.Y. Gen. Bus. Law § 527) gives you specific protections when dealing with SoulCycle subscriptions:
Penalties: Violations subject to AG enforcement and consumer private action
Applied to SoulCycle (Email or website) in New York
Find your billing method
Check whether you subscribed directly (company website), through Apple, Google, or your bank. The billing source determines WHERE you cancel — not the company's app.
New York note: N.Y. Gen. Bus. Law § 527 requires SoulCycle to provide an easy cancellation mechanism.
Locate the cancellation path
Log into your account → Settings → Billing or Subscription. Under the FTC Click-to-Cancel Rule, cancellation must be as easy as signup.
Document your cancellation
Screenshot the cancellation confirmation screen. Note the date, time, and any confirmation number. This is your legal protection if they keep charging you.
Watch your next billing statement
Check your statement after the next billing date. If you see a charge after cancellation, you have grounds for a chargeback citing the date you canceled.
Block the merchant if needed
If the company charges you again, call your card issuer and request a merchant block. This prevents future charges even without the company's cooperation.
Method: Email or website · Difficulty: medium
SoulCycle-specific tips
Class credits non-refundable.
Under N.Y. Gen. Bus. Law § 527, you may be entitled to a full refund if SoulCycle didn't properly disclose auto-renewal terms at signup.
These apply to SoulCycle in every state, including New York:
SubScrub auto-cites N.Y. Gen. Bus. Law § 527 + sends legally-backed letters