SubScrub
PricingHow It WorksBlogCompare
Log inScan My Cards

Product

PricingHow It WorksHow-To GuidesCancel SubscriptionsBlog

Suite

DebtShieldDisputeAISubScrub

Features

Zombie SubscriptionsFree Trial TrapsSneaky Price IncreasesUnauthorized Renewals

Legal

Terms of ServicePrivacy PolicyBlog

From the Pointify Travel Technologies suite:

DisputeAI — Billing DisputesDebtShield — Debt Recovery
SubScrub

© 2026 Pointify Travel Technologies LLC. All rights reserved.

Part of the DebtShield family of products.

States/New York/Vivint Smart Home
Back to New York subscription laws
NYnightmare to cancelHome · $30-$50/mo

Cancel Vivint Smart Home in New York

Step-by-step guide to cancel your Vivint Smart Home subscription, backed by New York's Auto-Renewal Law and the FTC Click-to-Cancel Rule.

Your Rights in New York

New York's Auto-Renewal Law (N.Y. Gen. Bus. Law § 527) gives you specific protections when canceling Vivint Smart Home:

  • Clear disclosure before enrollment
  • Easy cancellation mechanism
  • Written confirmation of enrollment
  • 30-day advance notice of material changes

Penalties for Vivint Smart Home: Violations subject to AG enforcement and consumer private action

How to Cancel Vivint Smart Home

Method: Phone only

  1. 1Call 1-800-216-5232
  2. 2Request cancellation with 30-day notice
  3. 3Pay remaining contract balance if applicable
  4. 4Schedule equipment removal or buyout

Tips for Canceling Vivint Smart Home in New York

  • Long-term contracts (42-60 months) common
  • Equipment financing balance due on cancellation
  • 30-day written notice required
  • Moving may allow contract transfer

In New York: If Vivint Smart Home makes cancellation harder than signup, they may be violating N.Y. Gen. Bus. Law § 527. Document everything and consider filing a complaint with the New York Attorney General.

Refund Policy

No refund. Contract balance due.

Under N.Y. Gen. Bus. Law § 527, you may be entitled to a full refund if Vivint Smart Home didn't properly disclose auto-renewal terms at signup.

Watch Out For

  • · Equipment financing balance
  • · Installation cost recovery

Federal Laws Protecting You

These federal laws apply to Vivint Smart Home in every state, including New York:

  • FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
  • ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
  • Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
  • EFTA (15 USC § 1693) — protections against unauthorized debit charges

Legal Strategy for Vivint Smart Home in New York

Vivint Smart Home is rated nightmare to cancel. But in New York, you have strong legal leverage:

  1. 1. Follow the cancellation steps above and document everything (screenshots, dates, names).
  2. 2. If Vivint Smart Home refuses or delays, cite N.Y. Gen. Bus. Law § 527 (Auto-Renewal Law) in a written demand.
  3. 3. File a complaint with the New York Attorney General's office.
  4. 4. Dispute charges with your credit card company under the Fair Credit Billing Act.

SubScrub generates demand letters that cite both N.Y. Gen. Bus. Law § 527 and the FTC Click-to-Cancel Rule automatically.

All New York subscription lawsCancel Vivint Smart Home (all states)
Cancel Vivint Smart Home Now

SubScrub auto-cites N.Y. Gen. Bus. Law § 527 + sends legally-backed cancellation demands