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States/Washington/Ancestry.com
Back to Washington subscription laws
WAhard to cancelSoftware · $24.99-$49.99/mo

Cancel Ancestry.com in Washington

Step-by-step guide to cancel your Ancestry.com subscription, backed by Washington's Consumer Protection Act + Auto-Renewal and the FTC Click-to-Cancel Rule.

Your Rights in Washington

Washington's Consumer Protection Act + Auto-Renewal (Wash. Rev. Code § 19.86) gives you specific protections when canceling Ancestry.com:

  • Clear disclosure of material terms
  • Affirmative consent
  • Easy cancellation
  • Treble damages for willful violations

Penalties for Ancestry.com: CPA violation — treble damages plus attorney fees up to $25,000

How to Cancel Ancestry.com

Method: Website or phone

  1. 1Go to ancestry.com → Account → Membership
  2. 2Click 'Cancel Membership'
  3. 3Navigate retention offers
  4. 4Confirm — or call 1-800-262-3787

Tips for Canceling Ancestry.com in Washington

  • DNA results kept even after canceling
  • Family tree becomes view-only on free tier
  • Retention offers are aggressive — they offer 50% off
  • Download/export family tree before canceling

In Washington: If Ancestry.com makes cancellation harder than signup, they may be violating Wash. Rev. Code § 19.86. Document everything and consider filing a complaint with the Washington Attorney General.

Refund Policy

No refund. Access until period ends.

Under Wash. Rev. Code § 19.86, you may be entitled to a full refund if Ancestry.com didn't properly disclose auto-renewal terms at signup.

Watch Out For

  • · World Explorer and All Access are different tiers

Federal Laws Protecting You

These federal laws apply to Ancestry.com in every state, including Washington:

  • FTC Click-to-Cancel Rule (16 CFR Part 425) — cancellation must be as easy as signup
  • ROSCA (15 USC § 8403) — requires clear disclosure and affirmative consent for online subscriptions
  • Fair Credit Billing Act (15 USC § 1666) — dispute unauthorized charges on credit cards
  • EFTA (15 USC § 1693) — protections against unauthorized debit charges

Legal Strategy for Ancestry.com in Washington

Ancestry.com is rated hard to cancel. But in Washington, you have strong legal leverage:

  1. 1. Follow the cancellation steps above and document everything (screenshots, dates, names).
  2. 2. If Ancestry.com refuses or delays, cite Wash. Rev. Code § 19.86 (Consumer Protection Act + Auto-Renewal) in a written demand.
  3. 3. File a complaint with the Washington Attorney General's office.
  4. 4. Dispute charges with your credit card company under the Fair Credit Billing Act.

SubScrub generates demand letters that cite both Wash. Rev. Code § 19.86 and the FTC Click-to-Cancel Rule automatically.

All Washington subscription lawsCancel Ancestry.com (all states)
Cancel Ancestry.com Now

SubScrub auto-cites Wash. Rev. Code § 19.86 + sends legally-backed cancellation demands