Complete guide to canceling Netflix, Spotify, Disney+, Hulu, HBO Max, Apple TV+, YouTube Premium, and 10+ other streaming services. This guide applies specifically to Xfinity Internet ($25-$100+/mo) subscribers in Massachusetts, citing applicable state and federal law.
Massachusetts's Chapter 93A + Auto-Renewal (Mass. Gen. Laws ch. 93A) gives you specific protections when dealing with Xfinity Internet subscriptions:
Penalties: Treble damages under Chapter 93A for willful violations
Applied to Xfinity Internet (Phone, chat, or Xfinity store) in Massachusetts
List all your streaming subscriptions
Check your bank statements, Apple subscriptions (Settings → [Your Name] → Subscriptions), and Google Play subscriptions for all active streaming services.
Massachusetts note: Mass. Gen. Laws ch. 93A requires Xfinity Internet to provide an easy cancellation mechanism.
Identify billing source for each service
Some subscriptions are billed through the streaming service directly; others go through Apple, Google, Roku, or your cable provider. You must cancel through the BILLING source, not the app.
Cancel direct-billed services
Netflix: netflix.com/account. Spotify: spotify.com/account. Disney+: disneyplus.com/account. Hulu: account.hulu.com. HBO Max: max.com → Profile → Settings → Subscription. Each requires website login.
Cancel Apple-billed services
iPhone: Settings → [Your Name] → Subscriptions. You'll see all Apple-billed subscriptions. Tap any to manage or cancel. This covers Apple TV+, Paramount+, and any service you paid via App Store.
Cancel Google Play-billed services
Go to play.google.com/store/account/subscriptions. All Play-billed subscriptions are listed here. Cancel each one directly.
Method: Phone, chat, or Xfinity store · Difficulty: nightmare
Xfinity Internet-specific tips
Prorated for remaining days. ETF may apply.
Under Mass. Gen. Laws ch. 93A, you may be entitled to a full refund if Xfinity Internet didn't properly disclose auto-renewal terms at signup.
These apply to Xfinity Internet in every state, including Massachusetts:
SubScrub auto-cites Mass. Gen. Laws ch. 93A + sends legally-backed letters